Robert A. Jensen

Crisis Management

Asiana Fined by US Department of Transportation

Eight months after Asiana Flight 214 crashed, the US Department of Transportation levied a $500,000 fine against the airline for violations of the Foreign Air Carriers Family

Dear CEO…A new column in Kenyon’s Client Newsletter

In our upcoming quarterly client newsletter, I’ve written a new feature called “Dear CEO…” with thoughts specifically for the CEOs of our clients. I’ve included the first

Federal Government Reviews Asiana’s Post Crash Plan – Why and What’s Next

Recently the Associated Press reported that the US Department of Transportation (DoT) was reviewing Asiana Airlines post-crash plan, specifically their compliance with the US Family Assistance Laws.

12 Principles: #1 Effective Crisis Management Organization, Part 1

My September 19th blog post introduced the 12 Principles of Crisis Management. I wrote that I would be adding information on each of the 12 P’s. This

Westgate Mall Nairobi – Why some questions aren’t yet answered.

To begin with, while for many the attack is a news story, to those involved it is a painful process that does not end with the media

The 12 Principles of Crisis Management

A key component of crisis management in loss of life incidents is coordination and knowing the big picture. Having the ability to step back and take a

Thai Airways Flight 679, Hiding Your Brand – Never a Good Idea Period!

TG 679, New people learning old lessons, enough! We do not paint over the logos of aircraft after an accident. The can of paint is no

My thoughts on Crisis Leadership – what are yours?

CEO’s are leaders, and leaders should provide leadership during a crisis. So why don’t they? CEO’s, what holds you back and stops you from taking charge?

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