Robert A. Jensen

Crisis Leadership

Part 10: Personal Effects Operations

This is part 10 of a 12-part series describing the consequences of a typical large-scale loss of life incident. Following the framework of the 12 Principles

Part 9: Fatality Operations

This is part 9 of a 12-part series describing the consequences of a typical large-scale loss of life incident. Following the framework of the 12 Principles

Robert Jensen meets with local officials in Angola

Part 8: Government and Community Affairs

This is part 8 of a 12-part series describing the consequences of a typical large-scale loss of life incident. Following the framework of the 12 Principles

Janie Moreno trains clients on Kenyon Response

Part 7: Data Management

This is part 7 of a 12-part series describing the consequences of a typical large-scale loss of life incident. Following the framework of the 12 Principles

Tom Garner meets with insurance representatives

Part 6: Insurance and Risk Management

This is part 6 of a 12-part series describing the consequences of a typical large-scale loss of life incident. Following the framework of the 12 Principles

Accident Investigations - Cockpit Voice Recorder fragment

Part 5: Investigations

This is part 5 of a 12-part series describing the consequences of a typical large-scale loss of life incident. Following the framework of the 12 Principles

Part 4: Public Inquiry and Information Centers

This is part 4 of a 12-part series describing the consequences of a typical large-scale loss of life incident. Following the framework of the 12 Principles

The demand for information is relentless following an incident.

Part 3: Crisis Communications

This is part 3 of a 12-part series describing the consequences of a typical large-scale loss of life incident. Following the framework of the 12 principles of