Robert A. Jensen

Crisis Leadership

Will we ever stop making it worse for the families of MH370?

Today, I saw that the Australian Government is making plans to build a memorial in Perth for MH370. I am sure it is a very well-intended action.

International Travel Crisis Management Summit

This past November I had the opportunity to participate in the International Travel Crisis Management Summit (ITCMS) at Haberdasher’s Hall in London. They’ve produced a nice video

Crisis Communications and Family Assistance

Today many companies plan for and manage crisis communications as a public relations action and the family assistance activities as purely psychological support, often not connecting the

Payments to families, what are the challenges and who does what?

My recent post on the potential disparity of payments to families from recent incidents has generated several questions about how payments are made and could the Special

CEO, Airline Comms, and Insurer, how would you answer this headline?

AirAsia families offered half the compensation given to MH370 relatives | via @Telegraph Higher initial payments aren’t the answer. The answer is consistent incident management, treating

Robert Jensen examines where ICAO and IATA standards for aviation crisis management overlap.

Standards – ICAO and IATA are they in unison?

Another question I am often asked is, “Do you feel ICAO’s regulatory framework has kept pace with today’s consumer expectations and communications technology?” My answer to this

Haiti Earthquake Kenyon Team Members 2010

Part 12: Crisis Leadership

This is part 12 of a 12-part series describing the consequences of a typical large-scale loss of life incident. Following the framework of the 12 Principles of

Part 11: Business Continuity

This is part 11 of a 12-part series describing the consequences of a typical large-scale loss of life incident. Following the framework of the 12 Principles of