Robert A. Jensen

Author: Robert A. Jensen

CEO, Airline Comms, and Insurer, how would you answer this headline?

AirAsia families offered half the compensation given to MH370 relatives | via @Telegraph Higher initial payments aren’t the answer. The answer is consistent incident management, treating

Robert Jensen examines where ICAO and IATA standards for aviation crisis management overlap.

Standards – ICAO and IATA are they in unison?

Another question I am often asked is, “Do you feel ICAO’s regulatory framework has kept pace with today’s consumer expectations and communications technology?” My answer to this

Comparing traditional media and social media.

Impact of Social Media

I am often asked, “Bob, there is a lot of discussion regarding the impact of social media in a crisis situation. Can you please throw some light

How do you test coordination in crisis communications exercises?

Here is how we do it. During the IATA Crisis Communications in the Age of Social Media Conference in Istanbul, Kenyon hosted an interactive exercise in which

Crisis Communications and Coordination

Two weeks ago I was in Istanbul, at the IATA Crisis Communications in the Social Media Age Conference. I, along with other Kenyon staff, were there to

Haiti Earthquake Kenyon Team Members 2010

Part 12: Crisis Leadership

This is part 12 of a 12-part series describing the consequences of a typical large-scale loss of life incident. Following the framework of the 12 Principles of

Part 11: Business Continuity

This is part 11 of a 12-part series describing the consequences of a typical large-scale loss of life incident. Following the framework of the 12 Principles of

Part 10: Personal Effects Operations

This is part 10 of a 12-part series describing the consequences of a typical large-scale loss of life incident. Following the framework of the 12 Principles