Robert A. Jensen

25Jun

12 Principles, Accident Investigations, Crisis Leadership, Crisis Management, Family Assistance

The Miami-Dade Surfside Building Collapse: What to Expect

When managing the response and recovery of a collapsed building it is perhaps a bit easier to think of the overall process in functional areas. Before that,

10 mins read

07Jul

12 Principles, COVID-19, Crisis Leadership, Crisis Management

What to Expect in the Next Six Months

Many organizations have restarted operations and soon more will join them. What can these organizations expect in the upcoming months regarding COVID-19, crisis management planning and incident

1 min read

05May

COVID-19, Crisis Leadership, Crisis Management

What is Next?

Family, friends, employees and clients ask me what is next and how to manage so many unknowns? This is what I tell them, and what I am

8 mins read

15Apr

COVID-19, Crisis Leadership, Crisis Management

COVID-19: Getting to the New Normal

How we transition from the “Safer at Home” policies to the restarting businesses, schools, and for many life in general. Good crisis management and response focuses on

8 mins read

03Apr

12 Principles, COVID-19, Crisis Leadership, Crisis Management

Construction of a Temporary Holding Area

I made a short step-by-step walkthrough of the construction and operation of a temporary holding area. In addition, a companion guide with the key points made in

1 min read

20Mar

COVID-19, Crisis Management

COVID-19 Planning Factors and Considerations

Due to the amount of telephone calls Kenyon has received regarding the establishment of temporary mortuaries, I found it prudent to provide key planning factors and expectations

1 min read

02Mar

COVID-19, Crisis Leadership, Crisis Management

Coronavirus II Q&A Webinar

This webinar is a continuation of the coronavirus webinar held on 13 February 2020. We gave people the opportunity to ask the questions that were not previously answered and

1 min read

13Feb

COVID-19, Crisis Leadership, Crisis Management

Coronavirus Webinar and Resources

Novel-Coronavirus is the most recent example of a medical event to impact the global system, and whilst different from other similar events, is not unprecedented if we

1 min read

02Dec

Crisis Leadership

Forgotten Families: Boeing and the Ongoing Tragedy of Ethiopian Flight 302

On September 8, 1994, US Air Flight 427, a Boeing 737, plunged uncontrollably 6000 feet crashing into a wooded area outside of Pittsburgh, Pennsylvania killing all 132

3 mins read

08Mar

Crisis Leadership

Will we ever stop making it worse for the families of MH370?

Today, I saw that the Australian Government is making plans to build a memorial in Perth for MH370. I am sure it is a very well-intended action.

3 mins read

26Feb

Crisis Leadership, Crisis Management

International Travel Crisis Management Summit

This past November I had the opportunity to participate in the International Travel Crisis Management Summit (ITCMS) at Haberdasher’s Hall in London. They’ve produced a nice video

1 min read

04Aug

Crisis Leadership

Crisis Communications and Family Assistance

Today many companies plan for and manage crisis communications as a public relations action and the family assistance activities as purely psychological support, often not connecting the

3 mins read

28Mar

12 Principles, Crisis Management

Brazil tribe gets compensation from 2006 airplane crash

There are 12 principle areas to manage when responding to a crisis. The eighth principle area focuses on “Community and Government Affairs.” When I talk about this,

2 mins read

20Jan

Crisis Management

Loss of ACT Airlines Flight TK6491

My thoughts and prayers are with the families and the community affected by the loss of ACT Airlines flight TK6491. I’ve shared some thoughts on the family

1 min read

18Jan

Crisis Management

Suspension of Search for Flight MH370

I’ve taken a few minutes to share my thoughts on the recent suspension of the search for Malaysia Airlines flight MH370. Just like the families, I am

1 min read

10Feb

Crisis Leadership, Crisis Management

Payments to families, what are the challenges and who does what?

My recent post on the potential disparity of payments to families from recent incidents has generated several questions about how payments are made and could the Special

4 mins read

06Feb

Crisis Leadership

CEO, Airline Comms, and Insurer, how would you answer this headline?

AirAsia families offered half the compensation given to MH370 relatives | via @Telegraph Higher initial payments aren’t the answer. The answer is consistent incident management, treating

4 mins read

10Dec

Robert Jensen examines where ICAO and IATA standards for aviation crisis management overlap.

Crisis Leadership, Crisis Management

Standards – ICAO and IATA are they in unison?

Another question I am often asked is, “Do you feel ICAO’s regulatory framework has kept pace with today’s consumer expectations and communications technology?” My answer to this

3 mins read

03Dec

Comparing traditional media and social media.

Crisis Management

Impact of Social Media

I am often asked, “Bob, there is a lot of discussion regarding the impact of social media in a crisis situation. Can you please throw some light

3 mins read

14Nov

Crisis Management

How do you test coordination in crisis communications exercises?

Here is how we do it. During the IATA Crisis Communications in the Age of Social Media Conference in Istanbul, Kenyon hosted an interactive exercise in which

2 mins read

14Nov

Crisis Management

Crisis Communications and Coordination

Two weeks ago I was in Istanbul, at the IATA Crisis Communications in the Social Media Age Conference. I, along with other Kenyon staff, were there to

2 mins read

11Sep

Haiti Earthquake Kenyon Team Members 2010

12 Principles, Crisis Leadership, Crisis Management

Part 12: Crisis Leadership

This is part 12 of a 12-part series describing the consequences of a typical large-scale loss of life incident. Following the framework of the 12 Principles of

5 mins read

28Aug

12 Principles, Crisis Leadership, Crisis Management

Part 11: Business Continuity

This is part 11 of a 12-part series describing the consequences of a typical large-scale loss of life incident. Following the framework of the 12 Principles of

4 mins read

20Aug

12 Principles, Crisis Leadership, Crisis Management

Part 10: Personal Effects Operations

This is part 10 of a 12-part series describing the consequences of a typical large-scale loss of life incident. Following the framework of the 12 Principles

3 mins read

15Aug

12 Principles, Crisis Leadership, Crisis Management

Part 9: Fatality Operations

This is part 9 of a 12-part series describing the consequences of a typical large-scale loss of life incident. Following the framework of the 12 Principles

5 mins read

06Aug

Robert Jensen meets with local officials in Angola

12 Principles, Crisis Leadership, Crisis Management

Part 8: Government and Community Affairs

This is part 8 of a 12-part series describing the consequences of a typical large-scale loss of life incident. Following the framework of the 12 Principles

4 mins read

30Jul

Janie Moreno trains clients on Kenyon Response

12 Principles, Crisis Leadership, Crisis Management

Part 7: Data Management

This is part 7 of a 12-part series describing the consequences of a typical large-scale loss of life incident. Following the framework of the 12 Principles

4 mins read

24Jul

Tom Garner meets with insurance representatives

12 Principles, Crisis Leadership, Crisis Management

Part 6: Insurance and Risk Management

This is part 6 of a 12-part series describing the consequences of a typical large-scale loss of life incident. Following the framework of the 12 Principles

4 mins read

22Jul

Accident Investigations - Cockpit Voice Recorder fragment

12 Principles, Crisis Leadership, Crisis Management

Part 5: Investigations

This is part 5 of a 12-part series describing the consequences of a typical large-scale loss of life incident. Following the framework of the 12 Principles

4 mins read

21Jul

Crisis Management

Immediate Humanitarian Needs for MH17

Kenyon has very strong opinions regarding mass fatality operations. While Kenyon is not involved in the investigation or recovery operations of MH17, I’ve written an open letter

4 mins read

16Jul

12 Principles, Crisis Leadership, Crisis Management

Part 4: Public Inquiry and Information Centers

This is part 4 of a 12-part series describing the consequences of a typical large-scale loss of life incident. Following the framework of the 12 Principles

5 mins read

10Jul

The demand for information is relentless following an incident.

12 Principles, Crisis Leadership, Crisis Management

Part 3: Crisis Communications

This is part 3 of a 12-part series describing the consequences of a typical large-scale loss of life incident. Following the framework of the 12 principles of

4 mins read

08Jul

12 Principles, Crisis Leadership, Crisis Management

Part 2: Humanitarian Assistance

This is part 2 of a 12-part series describing the consequences of a typical large-scale loss of life incident. Following the framework of the 12 principles of

4 mins read

03Jul

12 Principles, Crisis Leadership, Crisis Management

Part 1: Crisis Management Organization

This is part 1 of a 12-part series describing the consequences of a typical large-scale loss of life incident. Following the framework of the 12 principles of

3 mins read

03Jul

12 Principles, Crisis Leadership, Crisis Management

Series Intro: Unprecedented Crisis Management Does Not Exist

Crisis management often has two very different meanings. The FIRST is focused on containing or preventing a worse crisis from occurring. It is focused on containing or

2 mins read

16Apr

2004 Boxing Day Tsunami coordination center

12 Principles, Crisis Leadership, Crisis Management

Consequence Management

In crisis management, it is the consequence of the crisis that matters not the crisis itself. Often people plan for or focus on specific events. They are

3 mins read

26Feb

Crisis Leadership, Crisis Management

Asiana Fined by US Department of Transportation

Eight months after Asiana Flight 214 crashed, the US Department of Transportation levied a $500,000 fine against the airline for violations of the Foreign Air Carriers Family

3 mins read

03Feb

Crisis Leadership

Aviation Safety and the Rights of Individuals – The Need to Square the Circle

The following is a guest post from Kenyon Senior Vice President of Legal Services, Sean Gates, considered by many to be the best aviation lawyer in the

9 mins read

23Jan

Crisis Leadership, Crisis Management

Dear CEO…A new column in Kenyon’s Client Newsletter

In our upcoming quarterly client newsletter, I’ve written a new feature called “Dear CEO…” with thoughts specifically for the CEOs of our clients. I’ve included the first

3 mins read

29Oct

Uncategorized

Take advantage of technology, but have a back-up plan

A nice BBC story on the use of technology to find missing family members and friends: http://www.bbc.com/future/story/20131029-apps-that-answer-crisis-calls/all A couple of key thoughts beyond this: Remember to have

2 mins read

23Oct

Crisis Management

Federal Government Reviews Asiana’s Post Crash Plan – Why and What’s Next

Recently the Associated Press reported that the US Department of Transportation (DoT) was reviewing Asiana Airlines post-crash plan, specifically their compliance with the US Family Assistance Laws.

6 mins read

22Oct

12 Principles, Crisis Leadership, Crisis Management

12 Principles: #1 Effective Crisis Management Organization, Part 1

My September 19th blog post introduced the 12 Principles of Crisis Management. I wrote that I would be adding information on each of the 12 P’s. This

3 mins read

04Oct

Crisis Management

Westgate Mall Nairobi – Why some questions aren’t yet answered.

To begin with, while for many the attack is a news story, to those involved it is a painful process that does not end with the media

4 mins read

19Sep

12 Principles, Crisis Leadership, Crisis Management

The 12 Principles of Crisis Management

A key component of crisis management in loss of life incidents is coordination and knowing the big picture. Having the ability to step back and take a

2 mins read

12Sep

Crisis Leadership

Punitive Damages in Aviation Accidents

A good article in the August issue of JLT’s (Broker) Plane Talking on “Beware the Peril of Punitive Damages.” Michael McGrory discusses the difference between compensatory damages

2 mins read

09Sep

Crisis Leadership, Crisis Management

Thai Airways Flight 679, Hiding Your Brand – Never a Good Idea Period!

TG 679, New people learning old lessons, enough! We do not paint over the logos of aircraft after an accident. The can of paint is no

2 mins read

05Sep

Crisis Leadership, Crisis Management

My thoughts on Crisis Leadership – what are yours?

CEO’s are leaders, and leaders should provide leadership during a crisis. So why don’t they? CEO’s, what holds you back and stops you from taking charge?

2 mins read

Robert A. Jensen

Robert A. Jensen

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