International Travel Crisis Management Summit
This past November I had the opportunity to participate in the International Travel Crisis Management Summit (ITCMS) at Haberdasher’s Hall in London. They’ve produced a nice video
Crisis Management
Brazil tribe gets compensation from 2006 airplane crash
There are 12 principle areas to manage when responding to a crisis. The eighth principle area focuses on “Community and Government Affairs.” When I talk about this,
Loss of ACT Airlines Flight TK6491
My thoughts and prayers are with the families and the community affected by the loss of ACT Airlines flight TK6491. I’ve shared some thoughts on the family
Suspension of Search for Flight MH370
I’ve taken a few minutes to share my thoughts on the recent suspension of the search for Malaysia Airlines flight MH370. Just like the families, I am
Payments to families, what are the challenges and who does what?
My recent post on the potential disparity of payments to families from recent incidents has generated several questions about how payments are made and could the Special
Standards – ICAO and IATA are they in unison?
Another question I am often asked is, “Do you feel ICAO’s regulatory framework has kept pace with today’s consumer expectations and communications technology?” My answer to this
Impact of Social Media
I am often asked, “Bob, there is a lot of discussion regarding the impact of social media in a crisis situation. Can you please throw some light
How do you test coordination in crisis communications exercises?
Here is how we do it. During the IATA Crisis Communications in the Age of Social Media Conference in Istanbul, Kenyon hosted an interactive exercise in which