Forgotten Families: Boeing and the Ongoing Tragedy of Ethiopian Flight 302
On September 8, 1994, US Air Flight 427, a Boeing 737, plunged uncontrollably 6000 feet crashing into a wooded area outside of Pittsburgh, Pennsylvania killing all 132
Author: Robert A. Jensen
Will we ever stop making it worse for the families of MH370?
Today, I saw that the Australian Government is making plans to build a memorial in Perth for MH370. I am sure it is a very well-intended action.
International Travel Crisis Management Summit
This past November I had the opportunity to participate in the International Travel Crisis Management Summit (ITCMS) at Haberdasher’s Hall in London. They’ve produced a nice video
Crisis Communications and Family Assistance
Today many companies plan for and manage crisis communications as a public relations action and the family assistance activities as purely psychological support, often not connecting the
Brazil tribe gets compensation from 2006 airplane crash
There are 12 principle areas to manage when responding to a crisis. The eighth principle area focuses on “Community and Government Affairs.” When I talk about this,
Loss of ACT Airlines Flight TK6491
My thoughts and prayers are with the families and the community affected by the loss of ACT Airlines flight TK6491. I’ve shared some thoughts on the family
Suspension of Search for Flight MH370
I’ve taken a few minutes to share my thoughts on the recent suspension of the search for Malaysia Airlines flight MH370. Just like the families, I am
Payments to families, what are the challenges and who does what?
My recent post on the potential disparity of payments to families from recent incidents has generated several questions about how payments are made and could the Special