My thoughts and prayers are with the families and the community affected by the loss of ACT Airlines flight TK6491. I’ve shared some thoughts on the family assistance ramifications of the accident and on the larger concept of consequence management in a short video below. Please watch, and share your questions or comments with me.

[youtube https://www.youtube.com/watch?v=k49ILV5L-e4&w=560&h=315]